Customer Service

The service technician announces his arrival by a call.

Service technician is finishing his customer documentation directly in the car.

Service technicians work with special field service applications.

Service technicians work with special field service applications.

The service technician is fully equipped for the customer call.

Arrival at the customer’s house.

Our service technician is setting up a router at the coustomer’s house.

Service technician explaining the new device to the customer.

Service technician explaining the new device to the customer.

Customer welcoming the service technician.

The service technician measures at the connecting point in the customer’s  basement.

The service technician measures at the connecting point in the customer’s  basement.

Customer consultant during telephone call.

Customer consultant during telephone call.

While the customer holds the line, colleagues solve his or her request together.

In case the customer consultant does not know how to solve an inquiry, a specialist is around for support.

In case the customer consultant does not know how to solve an inquiry, a specialist is around for support.

Customer consultants at service center are working together for the customer. For a solution of the request - if possible at first contact.

Customer consultants at service center are working together for the customer. For a solution of the request - if possible at first contact.

Customer consultant working for the customer.

Customer consultant working for the customer.

Customer consultant working for the customer.

Customer consultant working for the customer.

Customer consultants working at DT’s service center.

One of about 50 service centers across Germany: Telekom Servicecenter in Düsseledort, Boehlerstrasse 69.

One of about 50 service centers across Germany: Telekom Servicecenter in Düsseledort, Boehlerstrasse 69.