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Deutsche Telekom

Data privacy information

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Cookie Settings: You can open the layer for the Cookie Settings at any time and manage your preferences.

The protection of your personal data is a high priority for Deutsche Telekom AG. It is important to us to inform you what personal data we collect, how your data is used, and how you can influence the process.

1. What data is recorded, how is it used, and how long is it stored?

a) Technical characteristics:
When you visit our web pages, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us. 
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.

b) Dynamic FAQs: 
If you use the FAQs and submit a question that is not covered in the pool of available answers, you are prompted to enter your e-mail address. We will only use this email address to send you your answer.

c) Web forms:
 Other personal details, such as your name, address, telephone number, or email address will not be collected unless you provide this information voluntarily.

d) Application form:
Details regarding the application form are described in Section 9 below.

e) Text chat:
If you use the “Kate” text chat on the website to contact HR Services, various types of information are sent to the customer adviser when you initialize the chat (Art. 6 (1a) GDPR). This information includes, but is not restricted to, the help topic you selected on the website, your browser version, and your operating system version. In addition, the chat platform transmits information about the accessibility of the chat service itself at regular intervals. The button on the website to start the text chat is enabled or disabled based on this information. We store only the information on the start and finish of the communication for seven days. No chat content is saved. The text chat service is provided by our partner jobpal Ltd.

f)    ReadSpeaker:
The ReadSpeaker plug-in from ReadSpeaker, Am Sommerfeld 7, 86825 Bad Wörishofen, Germany, serves to improve accessibility of the website. The read-aloud service is activated at the article and blog level by clicking the "Read out" button. The text is then sent via the user's IP address to the ReadSpeaker server, where an audio file is generated and streamed back to the user's IP address. The process and user's IP address are deleted from the ReadSpeaker server immediately as soon as the audio file is delivered. ReadSpeaker does not store any personal data. All services are implemented in Europe. 
When ReadSpeaker is used, technical cookies are saved on the user device
and deleted after a maximum of 30 days, depending on the session or function. If the function is not activated, no cookies are saved when visiting the website. 

2. Data control in case of use of social media plug-ins and links to social media platforms

Some web pages include buttons for social media networks (such as Facebook, Google, Instagram, Twitter, Pinterest, Xing, and LinkedIn) that you can use to recommend the services of Corporate Communications at Deutsche Telekom AG to your friends and family. 

To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).

When the social media plug-in is activated or links in the pictogram are used, also for the purpose of sharing content (Art. 6 (1) a GDPR), the following data can be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous website if you followed a link (referrer), URL of the current website, etc. The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website. For more information about social media plug-ins and about the purposes for which data is processed, along with other privacy-relevant information, please refer to the data privacy statements of the companies responsible and to one-click solution.

3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

Explanations and definitions:
We want you to enjoy using our web pages and take advantage of our content and services. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the contents that interest you and so we can make our web pages user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently, we are providing some general information about the various purposes. When the cookie prompt appears when you visit our website, you have the option of accepting or denying the use of cookies. Please note, however, that cookies that are required to deliver the web service (see explanation under 3 a) cannot be denied.

Tag management (required)
We use tag management to administer how tools are used on the various web pages of our web portal. A tag is set for each page to do this. Based on the tag, the system can determine which tools should be used for this page. Tag management can be used to specifically ensure that the tools are only used where appropriate.

Market research/reach measurement (opt-in)
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Individual users are not identified at any time. Your identity is always protected. 

a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They enable basic functions. They are also used for anonymized evaluation of user behavior, which helps us to continuously further develop our website for you. The legal basis for processing is Article 6 (1b) GDPR.

Company

Purpose

Storage period

Involved as

Deutsche Telekom

Opt-in method

Cookie (3 months)

Deutsche Telekom

Comment function

Session cookie

Deutsche Telekom

Voting

Session cookie

Deutsche Telekom

Multi-step form

Session cookie

Deutsche Telekom

Zip code check

Session cookie

Tealium

Customized design

Session cookie

Processor

Webtrekk

Customized design

Cookie (12 months)

Processor

Operation

Cookie (12 months)

Processor

CoreMedia

CMS function

Session cookie

Processor


b) Cookies for optional use of tools
These cookies are used when you activate additional features, such as the stock price chart by Investis. The possible functions are described in Section 1 of this privacy notice. The legal basis for processing is Article 6 (Ia) GDPR.

Company

Purpose

Storage period

Involved as

Investis

Customized design

Session cookie

Processor

ReadSpeaker

Customized design

Technical cookies, max. 30 days

Processor


c) Analysis cookies
These cookies help us to improve our understanding of user behavior. 
Analysis cookies enable inquiries of usage and identification possibilities through initial and third-party suppliers in pseudonymous user profiles. We use analysis cookies, for example, to determine the number of unique visitors to a web page or service or to collect other statistics relevant to the operation of our products, as well as to analyze – based on anonymous and pseudonymous information – how visitors interact with the website. This information cannot be traced back to a person. The legal basis for processing is Article 6 (Ia) GDPR.

Other than the required cookies, this website does not use any further analytical cookies for anonymized evaluation of user behavior.

d) Marketing cookies/retargeting
These cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content. 
Marketing cookies are used to display relevant advertising content and to measure the effectiveness of our campaigns.  This is done not only on Deutsche Telekom AG's websites, but also on other advertising partner websites (third-party providers). This is also called retargeting and is used to create a pseudonymous profile of interests and to activate relevant advertising on other websites. This information cannot be traced back to a person. Marketing and retargeting cookies help us to display relevant advertising content for you. If you elect to suppress marketing cookies, you will continue to see the same amount of advertising, but it may be less relevant for you. The legal basis for processing is Article 6 (Ia) GDPR.

Facebook:
We use the Facebook Customer Audience service and the Facebook pixel on our websites to optimize our advertising offering, provided you have given the relevant consent to Facebook. Further information on these Facebook services and privacy information from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") can be accessed under the link https://www.facebook.com/privacy/explanation.
If you use a Facebook user account, the set Facebook cookie makes the Facebook pixel aware of this on our websites. The same cookie is used to transfer the collected usage data to Facebook for analysis and marketing purposes. You can check and/or disable directly via Facebook the way in which Facebook collects, further processes and uses this data.
The Facebook pixel is a JavaScript code that transfers the following data to Facebook:

  • HTTP header information (including IP address, web browser information, page storage location, document, website URL and web browser user agent, as well as date and time of use)
  • Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this data is used to link events to a certain Facebook advertising account and to assign them to a Facebook user)

The aforementioned data processing only affects users that have a Facebook account or have accessed a Facebook partner page (whereby a cookie was set). The playing out of advertising on Facebook (partner) pages on the basis of the Customer Audience service does not affect any users that are not Facebook members.
If the Facebook ID included in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a target group (Custom Audience) on the basis of the rules stipulated by us, provided the rules are relevant. We use the information obtained in this way to present Deutsche Telekom advertising on Facebook (partner) pages.
If you would like to opt out from using the Facebook pixel, you can set an opt-out cookie on Facebook or disable JavaScript in your browser. Further information along with setting options for protecting your personal privacy for advertising purposes is available from the Facebook privacy guidelines at https://www.facebook.com/ads/website_custom_audiences/.

Cookie Settings: You can open the layer for the Cookie Settings at any time and manage your preferences.



e) Services by other companies (independent third-party providers)
Our web pages include third-party providers who deliver services independently. When you visit our website, data is recorded using cookies or similar technologies and sent to these third parties. Some data is also used for Deutsche Telekom's own purposes. The legal basis for processing is Article 6 (Ia) GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s privacy notice.  Information on the independent third-party providers can be found below. 

Company/service

Purpose

AddThis

  • Sharing functions, to share articles

Eventbrite

  • Event tool for registering participation in events (currently only used for Telegraphen_lounge events)

MessengerPeople

  • Registration for Deutsche Telekom's messenger services using the apps from WhatsApp, Telegram, or Instagram

Facebook

  • Social media integration: Display of posts by Deutsche Telekom from the official Facebook channels within this website

Twitter

  • Social media integration: Display of tweets by Deutsche Telekom from the official Twitter channels within this website

Instagram

  • Social media integration: Display of posts by Deutsche Telekom from the official Instagram channels within this website

YouTube

  • Video player to play embedded video content

Watchadoo

  • Video player to play embedded video content


Google
On individual web pages, such as the "Worldwide display" that is reached through the "Group" navigation item, among other options, we use Google Maps to display maps and locations. Google Maps is run by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit a relevant web page. You can obtain information and opt out from data processing by Google at any time at http://www.google.de/intl/de/policies/privacy.

Cookie Settings: You can open the layer for the Cookie Settings at any time and manage your preferences.

4. Where can I find the information that is important to me?

This data privacy information provides an overview of the items that apply to Deutsche Telekom processing your data in this web portal. 
Further information, including information on data protection for specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.de/datenschutzhinweise

5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

The data controller is  Deutsche Telekom AG, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

6. What rights do I have?

You have the right 
a) To request information about the categories of personal data processed, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
b) To request that incorrect or incomplete data be rectified or supplemented (Art. 16 GDPR); 
c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art. 21 (1) GDPR);
e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or if you withdraw your consent according to (c) above or object according to (d) above; 
f) To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g) To data portability, i.e. you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
h) To file a complaint with the responsible supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).

7. Who does Deutsche Telekom pass my data on to?

To processors, i.e., companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services from these partners through us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it. 

8. Where will my data be processed?

As a general rule, your data will be processed in Germany and other European countries. 
If, in exceptional cases, your data is also processed in countries outside the European Union (i.e., in third countries), this is done only if you have explicitly given your consent, if it is required so we can provide you with services, or if it is prescribed by law (Art. 49 GDPR). Furthermore, your data is processed in third countries only if certain measures ensure a suitable level of data protection (e.g EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR). 

9. Participant application form – “Hunting down dead zones.” What data is recorded, how is it used, and how long is it stored?

Applicants consent to having their data retained up to the official announcement of the final competition participant list unless they revoke this consent at wirjagenfunkloecher@telekom.de. The data will also be erased if the conditions for participation are not observed.
The data pertaining to the applicants not participating will then be erased. 
The participants’ data required during the application and the associated selection process will be retained. 
Upon completion of the competition, the data will be reduced in scope as described above. 
This does not apply to the winners. In this case, the data will be saved in order to carry out the project.
Individuals can revoke their consent to these procedures at any time by informally contacting the email address shown above. No special documentation is required for revocation.


Data privacy information last revised: November 22, 2019

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