Personal data includes e.g. your contact data, contract data and billing data.
What personal data do we store?
Telekom stores, for example, your name, address, date of birth and bank details for the duration of the contractual relationship. After termination of the contract, we store your contract data in our service systems for a maximum of 12 months and in access-limited archive systems until expiry of the statutory limitation period or to meet legal requirements.
What do we do with your personal data?
We always want to offer our customers the best. For certain processes, we therefore require personal data, for example your place of residence and street address. Both help us to suggest the technically best possible Internet connection for your current place of residence or work. With your personal data, we can help you more quickly should you ever need to contact us.
Will the data be passed on to third parties?
As a matter of principle, your personal data is not passed on to third parties. In some cases, we use anonymized data for analyses. This enables us to continuously improve the quality of our services. Through these analyses, we better understand certain developments and can, for example, improve network coverage. Data used there no longer allows any conclusions to be drawn about you as a person. We also use names and addresses to check the creditworthiness of our customers with Schufa. Data is only passed on if a customer fails to meet his contractual obligations. Or if personal data has been misused and a court orders it to be handed over. In exceptional cases regulated by law, we are obliged to hand over personal data to authorities for the purpose of criminal prosecution, see e.g. §§170ff TKG. However, this happens very rarely. If you want to be listed in the phone book, we need your explicit consent to do so.
Your anonymized contract data are beneficial to the planning of services.
Telekom Deutschland GmbH also uses anonymized contract data (age group, postal code, gender), for example, to improve infrastructure, such as local public transport.
We offer you the opportunity to object to the use of anonymized data for non-own purposes, such as infrastructure improvement. This is easily done by using the opt-out button.
Anonymization means that it is impossible to draw conclusions about individual persons.
The technical procedures used have been tested by independent auditors for their functionality and the security of the anonymization.
To do so, please enter your cell phone number in the form and press "Please send code". After submitting, you will receive a 4-digit code via SMS. Please enter this code there.
