The Nuance Group AG, Glattbrugg, has chosen Dynamic Services for SAP from T-Systems. The Nuance Group is a retail company operating on four continents. At this stage, it is using SAP basic services and storage services from T-Systems. The airport shop operator serves an extremely dynamic market that often demands very rapid adjustments to SAP capacities. “It would make no sense for us to build or even manage the necessary capacities ourselves. That’s not our core business,” says Francesco Cammarano, Executive Vice President IT & Logistics for The Nuance Group. "T-Systems provides us with the resources on a flexible basis and in the shortest possible time, and we pay only for what we actually use." All SAP services supplied to Nuance by T-Systems run in the Swiss computer centres at Zollikofen and Langenthal. Redundancy ensures the fail-safe operation that is essential for business. After all, the T-Systems computer centres are accessed by around 400 shops at 60 airports worldwide – in different time zones. 24-hour operation 365 days a year is therefore a central requirement. T-Systems Switzerland already supplies Dynamic Services for SAP to other renowned customers in the travel and tourism sector, such as Kuoni, Jet Aviation and Dnata.
The Nuance Group Swiss-based The Nuance Group is a leader in the travel retail industry, operating 430 outlets across 63 airports and 21 countries around the globe and employing 5,200 staff. In addition to its duty- and tax-free operation, the Nuance portfolio comprises specialist shops as well as food & beverage operations, distribution, inflight services and shops in other travel retail channels.
About T-Systems With a global infrastructure of computer centres and networks, T-Systems operates information and communications technology (ICT) for multinational corporations and public institutions. On this basis, Deutsche Telekom’s corporate-customer unit offers integrated solutions for the connected future of business and society. Some 46,000 employees combine industry expertise and ICT innovations to add noticeable value to their customers’ core business all over the world. T-Systems generated revenue of around EUR 11 billion in the 2008 financial year.
