Artificial intelligence from the T-Systems cloud, with IPsoft

• Artificial intelligence as software as a service
• Broad spectrum of applications, including customer service and procurement

T-Systems' "House of Clouds" has a prominent new arrival: starting right away, T-Systems, Deutsche Telekom's corporate customer arm, is offering IT services backed by artificial intelligence (AI). Technology of IPsoft, a leading provider of AI solutions, will be offered out of the cloud. To make this possible, T-Systems will integrate IPsofts’ AI platform, known as “Amelia”, within its portfolio. Amelia can significantly accelerate business processes, improve quality of services and offers constant accessibility (7x24). T-Systems will advise customers in using AI-based cognitive services, and will install and operate such services. During the course of 2017, the new services will also become available from the cloud.

Amelia can communicate with people and other systems in real time and has a memory of previous interactions. Through targeted training, she can be continuously optimized and will continue to improve in performance as she learns through experience.  The range of potential applications for such system is very broad and diverse. In general, specially trained cognitive services can be used in virtually any framework that involves data and processes. For example, they can support service employees in interactions with customers, especially in customer-care and service-desk contexts. Also procurement departments can be supported by AI systems.

"Systems with artificial intelligence provide ideal impetus for the digital transformation process, and they are playing an increasingly important role in business competitiveness. IPsoft’s AI platform can readily be integrated in existing systems and easily be interconnected with sensors and large databases," explained Reinhard Clemens, member of the Deutsche Telekom Board of Management and CEO of T-Systems.

"T-Systems' reputation for high quality IT services is very strong not only in Germany but across EMEA. Our technology will help T-Systems differentiate its services and claim its place as the leading European IT Services innovator in the market," noted Frank Lansink, CEO IPsoft Europe.

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