In Germany, Deutsche Telekom is the sovereign market leader, both in terms of fixed-network and mobile revenues. It inspires its customers with excellent network quality as well as a broad product portfolio and excellent service.
Deutsche Telekom wants to make its contribution to ensuring that every household and every company in Germany can have a fiber-optic connection by 2030. To this end, we are expanding more than any other telecommunications company in Germany. Every day.
The main arteries of the Telekom network have long been made of fiber optics. With more than 800,000 kilometers, it is the largest network of its kind in Europe. More than ten million households in Germany can now book a gigabit-capable connection in Deutsche Telekom's network. More than 37 million households can book a tariff with up to 100 megabits per second (Mbit/s) or more in the Telekom network. Over 31 million households can even receive a tariff with up to 250 Mbit/s or more. In 2024, more than 450,000 new customers opted for a Telekom fiber-optic tariff. This is an increase of around 50 percent compared to the previous year. By 2027, the annual increase is expected to grow to one million new customers.
New standards in mobile communications
Deutsche Telekom is also ahead in mobile communications and offers its customers outstanding network quality. This is reflected in numerous victories in various network tests. As part of our massive expansion activities, 5G is the new standard in the mobile network. We already supply more than 98 percent of households in Germany with 5G in our network. Household coverage with LTE is more than 99 percent nationwide.
Our achievements are recognized
Renowned expert tests and reader surveys take place throughout the year, which we have repeatedly won confidently, including Fokus Money, CHIP, Computer Bild and connect.
MagentaTV bundles traditional television and streaming services on one platform. MagentaTV+ is always included free of charge. This is a huge and unique selection of series, films, documentaries and shows on demand. In addition, there are over 180 TV channels to choose from, including more than 160 HD channels. Functions such as the comprehensive search, via MagentaTV+ content but also via all streaming services, timeshift, restart and seven-day replay offer unparalleled convenience. MagentaTV can be booked independently of the Internet connection, can also be used in other EU countries and can be used at home and on the move via the telco's own TV box MagentaTV One as well as via smart TVs, streaming sticks, smartphones, laptops and tablets.
Sales & Service
We have bundled our sales and distribution business in order to be able to resolve customer concerns even faster and better. Telekom relies on a channel mix: customers can book products and get advice in almost 1,000 stores throughout Germany. Our free hotline 0800 330 1000 is available around the clock and our website allows customers to contact our service and sales team at any time, obtain information and book tariffs and products via self-service. Over 25,000 employees use their expertise and empathy to ensure first-class connections. Our customer service is TÜV-certified and has won numerous awards. Our stores have also won awards for their innovative and sustainable design and offer advice, technology and entertainment under one roof.
